1. How long does it take for carpet to dry?

In the summer it usually takes a couple of hours.  In the winter it will likely take longer depending on how warm the house is once we are finished. Usually it will dry over night.  If you need it dried fast we can use our drying fans that will help out a lot.  Heat and air movement will dry a carpet very quickly.

2. How often should carpets be cleaned?

That depends on lifestyle.  Some people like to have their carpets cleaned quarterly while others like it cleaned once a year.  If you are like us, who live in the country, own several pets and have three children, then I would suggest twice a year.  If you keep your carpet relatively clean, then I would suggest once every year is enough.  Cleaning a carpet regularly prolongs the longevity of your carpet.

3. What are carpet protectants?

Carpet protectant is a spray to  keep dirt from going into the carpet thus keeping the carpet cleaner longer.  Also it provides a barrier so spilled items will clean up easier.  However, carpet protectants do not last forever.  Once applied, the protectant will wear out over a year from traffic wear and vacuuming.  Regardless, it is a wonderful item that I would suggest for most households, as it will protect your investment longer.  At the customer’s request, we are happy to provide this service at a nominal fee.

4. How much does carpet cleaning cost?

For carpet cleaning, we  have a minimum of $110.  Our regular rate is $.28 per sq. foot for the first 1000 ft of carpets cleaned.  Between 1001 and 2000 sq. foot our rates drops to $.14.  Our janitorial rates are based upon your requests for what we do.   We offer competitive rates.  Our interest is to have a win-win arrangement with our clients.

5. Are your products safe for my family and pets?

Yes.  All our products are biodegradable.  We have “Green” products available.  There are times when we may use some safe chemicals in order to do a better job.  However, we always follow up with a rinse.  Your safety is a primary concern of ours.

6. How many of your clients are repeat clients?

Approximately 90% of our clients are repeat customers.   We are very proud of this as it shows that we do quality work at a fair price.

7. Do I have to be present for the carpets to be cleaned?

No.  However, a phone conversation is necessary so that we can fully understand what you desire.  When we are finished, we are happy to leave the house locked.

8.  As far as your janitorial service, what do you offer?

We provide commercial cleaning for businesses.  This includes cleaning the windows, rest rooms, dusting, mopping, emptying trash and vacuuming.  We can clean up to five times a week or as infrequently as once a month.  Call us at 541-923-0910 for more information.

9.  What other services does Shining Enterprises, Inc. offer?

We coordinate with other businesses and can take care of:

• Stripping, Sealing and Waxing of Floors
• Parking Lot Maintenance
• Painting